Support

Support is available by email if Folge is not working as expected.

A few details in the first message usually save a round trip.

What to include

Include the Folge version and build from Settings > About, your iOS version, your iPhone model, what you expected, and what happened.

A screenshot is welcome if it does not show anything private.

Check that notifications are allowed in iOS Settings and enabled in Folge.

Folge can schedule an alert only when TMDB has a future air date for an episode. A full season release creates one premiere alert.

If iCloud Drive is unavailable, Folge keeps a local fallback and lets you try again later.

Before a restore starts, Folge tells you whether existing data will be merged or replaced.

Choose the original ZIP file from TV Time. Do not unzip or edit it first.

Folge shows uncertain matches for review and lists anything it could not import.

Do not email a backup file or a full export of your history unless support asks for it as part of a safe troubleshooting step.

Folge has no account and keeps no copy of your data on a server.